Living Well Healing Spa

​Using the power of touch to renew the whole person, inside and out!

Spa Etiquette

We are so excited you have chosen Living Well for your skin care, waxing, and massage needs, and would love the opportunity to help you achieve your goals. Please be mindful that services are offered by appointment only and your consideration is appreciated.


Reservations
Spa services are available by appointment Tuesday through Saturday. We recommend calling ahead to ensure availability. A credit card or gift certificate is required to reserve all spa services. For parties of 3 or more, a managing and gratuity fee of 25% will be added to the regular service price.​ A minimum travel and gratuity fee of 50% will be added to mobile appointments.

Rescheduling Policy
You may reschedule your booked appointment up until 24 hours beforehand.  Keep in mind that your appointment time is reserved exclusively for you.  If your reserved time will not work for any reason, please call (904) 330-4786 at least 24 hours in advance. 

No-Shows and Late Cancellations
Your cancellation is considered late if not received at least 24 hours in advance of your scheduled appointment.  A Late Cancellation/No-Show Fee of $30 will be charged for missed appointments and late cancellations.  

Late Arrivals
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours.  Regardless of the length of the treatment actually given, you will be responsible for the full session.  We recommend arriving 15 minutes to complete a Client Profile form for 1st time guests.

Gratuity
Gratuity is not included in your cost of service. You may choose to show appreciation in cash or on your credit card. The customary average gratuity for spa services is 15-20%. Gift cards may not be used for gratuities.  

Return Policy
We will gladly exchange any product within 30 days of purchase, provided a valid receipt is presented. No cash refunds will be given. However, a credit will be issued to be used toward any other products or services.


8613 Old Kings Road South, Ste. #302, Jacksonville, FL  32217   MM11054

​ Tuesday - Saturday   BY APPOINTMENT ONLY    Sunday & Monday  CLOSED   904-330-4786